Returns and fault reports must be started within 24 hours of the courier marking your order as delivered. The watch must be unworn and unused, in its original packaging with box, tags and protective films intact. Items that show wear, resized straps or customer damage cannot be returned. To start a return, contact care@ibistores.com or WhatsApp 0590070170 with your order number and photos or videos of the product. Once we receive and inspect the item we will tell you whether the refund is approved. Approved refunds go to the original payment method or as store credit. Original shipping charges are not refundable, and return shipping may be at your cost unless the item arrived faulty. Premium watches include a 2-year warranty on internal mechanical defects; if a watch stops working after the first 24 hours, contact support for warranty help.
